Privacy Policy

This Privacy Policy explains how Rakoob Industries (Private) Limited (“Rakoob”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit this website or contact us about a business opportunity, procurement requirement, tender, supply request or potential partnership.

1. Who we are

Rakoob Industries (Private) Limited is a company headquartered in Zimbabwe and operates in various countries. Our business enquiries may relate to tender participation, procurement, sourcing, goods supply, supplier relationships, investment discussions and other business activities.

Contact: [Email address to be confirmed] · [Telephone number to be confirmed] · [Business address to be confirmed].

2. Information we may collect

• Identity and contact details, such as your name, business email address, telephone number and organisation.
• Business enquiry information, including the nature of your requirement, specifications, quantities, delivery location, timelines and related correspondence.
• Supplier or business-partner information that you choose to provide during discussions or onboarding.
• Technical information generated when you use the website, such as IP address, browser type, device information, pages requested, timestamps and basic server logs.

Please do not submit confidential tender documents, financial account credentials, identity documents or sensitive personal information through the general website enquiry form unless we have specifically requested it through an appropriate secure channel.

3. How we use information

We may use information to respond to enquiries; assess business and supply opportunities; communicate with customers, suppliers and partners; prepare or evaluate quotations and proposals; manage relationships and records; maintain website security; prevent misuse; and meet applicable legal or regulatory obligations.

4. Lawful and fair handling

We aim to handle personal information fairly, transparently and only for clear business purposes. Depending on the circumstances, processing may be based on your consent, steps taken at your request, the performance or administration of a business relationship, our legitimate business interests where permitted, or compliance with applicable legal obligations. Where consent is relied upon, you may withdraw it, subject to any lawful reason we may have to continue processing.

5. Sharing information

We do not sell personal information. Where reasonably necessary for the purposes described above, information may be shared with professional advisers, service providers who support our website or business operations, relevant suppliers or partners involved in an enquiry, and public authorities or other recipients where required or permitted by law. We expect service providers handling information for us to protect it and use it only for authorised purposes.

6. Storage, security and retention

We use reasonable technical and organisational safeguards intended to protect information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. We retain information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business recordkeeping, resolving disputes and meeting applicable obligations.

7. Processing outside Zimbabwe

Some website, communications or business service providers may process or store information in countries outside Zimbabwe. Where this occurs, we will take steps appropriate to the circumstances and applicable legal requirements. Please contact us if you would like further information about a particular transfer.

8. Your choices and rights

Subject to applicable law and any lawful limitations, you may ask us whether we hold personal information about you, request access to it, ask us to correct inaccurate information, object to or request restriction of certain processing, or request deletion where appropriate. You may also withdraw consent where processing is based on consent. We may need to verify your identity before acting on a request.

9. Children

This website and our business enquiries are intended for business and general audiences, not children. Please do not provide personal information about a child through this website.

10. Third-party websites and services

This website may link to third-party websites or use third-party services, such as website hosting and externally hosted fonts. Those providers operate under their own privacy terms. We are not responsible for the privacy practices of websites that we do not control.

11. Changes to this policy

We may update this Privacy Policy as our website, operations or legal obligations change. The latest version will be published on this page with its effective date.

12. Contact us

For privacy questions or requests, contact Rakoob Industries (Private) Limited using the provisional details below. These will be updated when our official details are confirmed.

Email: [Email address to be confirmed]
Telephone: [Telephone number to be confirmed]
Address: [Business address to be confirmed]